Frequently asked questions
Commonly given answers
Open today:
10:00 – 16:00
General
Is GaiaZOO open?
GaiaZOO is open daily from 10am. Check the daily schedule for the most up-to-date opening hours.
Are all playgrounds open?
Playground Sequoia, JungleTour, Playground Acacia, DinoDome, SavannaTour and TreeTopTour are open. *All locations/playgrounds may be closed in case of certain weather conditions, an emergency or necessary maintenance. Check out this page.
Is it possible to rent a wagon (toy wagon)?
In GaiaZOO, there are no wagon rentals. You can bring your own inside.
Can my child bring a scooter inside GaiaZOO?
It is not allowed to bring kids scooters inside GaiaZOO. We have no space at our visitors’ entrance to park them, so we recommend leaving your scooter at home or in the car.
Is smoking allowed?
GaiaZOO is a smoke-free park. Smoking is only allowed in the designated smoking areas. This applies to cigars, cigarettes, e-cigarettes and vapes.
Where can I see if parts of the zoo are closed?
Check this page for the current status of closed areas. Upon entering GaiaZOO, you will be informed which catering venues are open that day.
Are there lockers for rent in GaiaZOO?
There are currently no lockers available at GaiaZOO.
Does GaiaZOO have bicycle parking?
There is a possibility to park your bicycle. The bicycle shed is not enclosed and not guarded. GaiaZOO has no facility for charging electric bicycles.
Are dogs allowed?
Pets are not allowed due to the safety of our animals. The only exception is assistance dogs, under certain conditions. Always contact us first at info@GaiaZOO.nl to pre-notify a visit with assistance dog. GaiaZOO cannot provide shelter for visitors’ (domestic) animals. Leaving pets in the car will always lead to informing the police of this fact.
Tickets
How do I book my visit?
You can book a ticket online with early bird discount. Are you visiting GaiaZOO with a child under the age of three? Then we ask you to book a free children’s ticket online as well. If you prefer to buy a ticket at the ticket counter, this is also possible. Visitors with a annual GaiaZOO pass can come to the main entrance on the day of their visit with their valid pass.
Do I have to print my e-tickets?
Tickets can also be scanned from a phone or tablet. Make sure the barcodes are clearly visible. No need to print your e-tickets!
I have a ticket but want to reschedule my visit. What should I do?
Tickets purchased online are non-refundable. For tickets purchased directly through GaiaZOO, you can request Global Ticket to change your visit date. This can be done up to 48 hours before your visit date. Submit your request via tickets.gaiazoo.nl/en/ticketsupport.
My question about tickets is not listed among the frequently asked questions. Where can I go with my question?
Send your question to our ticket provider Global Ticket via the Ticketsupport portal: tickets.gaiazoo.nl/en/ticketsupport.
Discounts
Will I get a discount on my birthday?
Currently, we do not give discounts on birthdays.
I have a annual pass from another park/zoo and want to claim my discount at GaiaZOO.
Get your discounted tickets at our counter. Visiting GaiaZOO via a partner park* requires showing your valid annual pass at the GaiaZOO counter. Purchasing tickets in advance is therefore not necessary. Parking tickets can also be bought at the counter. *Always check the partner park’s website for conditions.
I have a GaiaZOO gift card for a free day admission, can I redeem it?
For this, you can visit our ticket shop to redeem gift cards. On this page, you can redeem your gift card for a ticket and any additional single day tickets. GaiaZOO gift cards have a validity of 2 years.
I have a gift voucher for an annual pass, a GaiaZOO-gift card, membership card or a voucher from GaiaZOO, can I turn it in?
Of course. You can do this at the ticket counter at the entrance, purchasing tickets in advance is not necessary.
Animal questions
Is it allowed to pet the animals?
It is not allowed to touch the animals in GaiaZOO. This is to ensure the safety/health of both our visitors and the animals.
Can visitors feed the animals?
It is not allowed for visitors to feed the animals. All animals have a specifically tailored diet. However, there are fun, educational feeding presentations at certain times that can be attended.
Are there feeding presentations?
Yes definitely! You can find all animal (feeding)presentations on the daily programme.
Can all the animals be seen?
Here you can find an overview of the maintenance work and the animals that are (temporarily) not visible. Can’t find a particular animal in its enclosure? Then take a look at the signs with viewing tips!
Is your question about the animals in GaiaZOO not mentioned?
If your question is not listed, you can contact us via the contact form.
GaiaZOO annual pass
My annual pass doesn’t expire for another few months, can I renew in advance?
Yes, you can! A pass that expires in the future can always be renewed in advance; 365 days are simply added to the expiration date.
What does the discount for my guests include?
With a paid annual pass (3 to 9 years, or from 10 years) you receive a 30% discount on the regular ticket price for a maximum of 4 people (guests) per day of visit. As a annual pass holder, you can buy the discounted tickets online or at the customer service counter. The discount cannot be combined with other promotions/discounts and you must visit the zoo together with your guests.
What is the start date of the GaiaZOO annual pass?
When taking out a new GaiaZOO annual pass, the date of completing the payment is also the start date. In the event of a renewal, the current expiration date is extended by 365 days. In the case of a gift voucher for a new annual pass, the recipient has two months from the date of purchase to redeem the voucher at our cash register.
What is the duration of the GaiaZOO annual pass? Can I visit GaiaZOO unlimitedly?
The annual pass is valid for 365 days (and in the case of a leap year 366 days). You may visit the zoo as often as you like during this period! In the case of special events and activities organised by GaiaZOO, our calendar states whether or not pass holders can visit free of charge.
As a GaiaZOO annual pass holder, do I get a discount on parking?
Upon presentation of your valid annual pass at our customer service counter, we offer a special card for 10 times parking for € 45.00. This means you park your car for € 4.50 per day. This parking card can be used as long as your season ticket is valid. A one time parking ticket at a discount is also available for € 6.50 (instead of € 9.00).
I have purchased a new annual pass or renewal online or am planning to do so. How do I obtain my personal pass?
Stop by our customer service desk at your next visit and show your confirmation email (on your phone or printed). You don’t need to bring a picture; we will take a (new) one on the spot. You will receive the new pass and can then visit the zoo immediately. Did you know that you can also show your card digitally? A plastic card is therefore no longer mandatory. More information.
I want to pick up the annual passes for my family, but not everyone can join me today. Is this a problem?
No problem! We will create the annual passes for the missing family members next time.
Is a GaiaZOO annual pass personal?
Yes, the annual pass is personal and non-transferable.
I want to visit another selected park with a discount. What do I need to bring and what are the conditions?
Bring your valid GaiaZOO annual pass when visiting one of our selected partners. Always check this page in advance to see if any additional conditions apply.
Are the discounts I receive with my annual pass only valid for myself or can family members also use them?
No, these benefits are only valid for the annual pass holder. This is personal and non-transferable.
How do I inform GaiaZOO when a annual pass holder has passed away?
Please contact us at +31(0)45 567 60 70 or by e-mail at: info@GaiaZOO.nl. The remaining term of the deceased’s subscription may be taken over by someone else. If the person in question already has a current subscription to GaiaZOO, we will extend his/her subscription with the remaining term. We will arrange this for you at our customer service desk.
My child is younger than 3 and does not have a pass yet. What should I do?
For children aged 0 to 2 years, you can receive a free ‘pass for the little ones’. You can register online via Mijn.GaiaZOO.nl or as our customer service counter. You will receive the pass on your next visit. A annual pass for little ones comes with another benefit: On the 3rd birthday, the birthday boy or girl receives a € 10 discount on the first paid GaiaZOO subscription for children aged 3 to 9.
Can I give someone an annual pass as a gift?
You can buy a gift card for a year of GaiaZOO online. You will receive a voucher to give as a gift, which can be exchanged at the GaiaZOO customer support desk (this applies to both new annual passes and renewals).
Can I renew someone else’s subscription? Even if they don’t live at the same address as me?
It is best to purchase a gift voucher via the gift webshop. Please check in advance whether the receiver has an active GaiaZOO annual pass to prevent having to pay extra at the checkout when redeeming the gift voucher. For privacy reasons, we are not allowed to look this up for you.
Can companies also take out annual passes as a gift for employees?
That is possible! You can contact GaiaZOO via reserveringen@GaiaZOO.nl.